AI handles the repeatable
Answer approved, high-frequency questions consistently, including outside team hours.
Production AI customer service
Service that keeps moving when demand does not.
AI answers approved, repeatable work around the clock. Your team takes the conversations that need judgment, empathy, or a decision.
LIVE INBOX
NEW WHATSAPP MESSAGECan you help me choose the right option?
AI REPLY READYI can help compare the options for your team.
HUMAN HANDOFFI have the context. Let me take it from here.
Better service, at every shift
Help more customers without lowering the quality of every conversation.
AI CS Operator gives every agent approved knowledge, clear handoffs, and a shared service standard across your customer channels.
More customer issues resolved14%AVERAGE PRODUCTIVITY GAINAverage increase in customer issues resolved per hour for agents using the AI assistant.
Faster ramp for newer agents34%NOVICE AGENT IMPROVEMENTIncrease in issues resolved per hour for novice and lower-skilled support agents.
Better customer sentimentQUALITY OUTCOMEThe researchers also found evidence of improved customer sentiment with AI assistance.
Source: NBER working paper “Generative AI at Work,” field data from 5,179 customer-support agents. Independent research; results will vary by workflow. Read the study
Built for production
Make service performance visible.
Operate from one queue, automate the repeatable work, and measure the work that determines customer experience.
Every handoff starts informed
AI preserves the conversation and source knowledge so people do not have to reconstruct the case.
Serve every channel consistently
Run WhatsApp, Discord, and Gmail through one queue, one knowledge base, and one operating view.
People focus where they matter
Bring in an operator for exceptions, relationships, negotiation, and decisions that need accountability.
A simple rhythm
Support that knows when to step forward.
AI CS Operator makes the path from first message to a human-led resolution visible and easy to manage.
01A message reaches the live inbox with the right project context.
02AI responds from your configured knowledge and operating rules.
03An operator takes over when nuance, judgment, or follow-through matters.
CHATS 3
Alex LeeNeed help choosing
Jamie W.Order update
Priya S.Product question
Incoming chatAI ON
Take over
I'll take this from here
Talk to the team
Ready for a clearer customer service workflow?
Open AI CS Operator to begin with the conversations already coming to your team.
Phone+852 2110 1015
WhatsAppStart a conversation