Terms of Service

Last updated: 2026-08-11

These Terms of Service govern your access to and use of AI CS Operator, including related websites, operator applications, APIs, and connected customer service tools operated from Hong Kong.

1. Eligibility and Authority

You represent that you are authorised to bind your company or organisation to these Terms and that your use complies with applicable laws and regulations.

2. Service Description

AI CS Operator provides software for customer service operations, including AI-assisted drafting, multichannel inbox management, and human handoff workflows.

3. AI Output Disclaimer

• AI-generated outputs may be incomplete, inaccurate, outdated, or unsuitable for your specific context.
• You are solely responsible for reviewing, validating, and approving AI-assisted content before use or publication.
• The service is provided to support human decision-making, not to replace professional, legal, compliance, or safety judgment.

4. Lawful and Proper Use

You must not use the service for illegal, fraudulent, harmful, abusive, or rights-infringing activities, including prohibited uses under the Acceptable Use Agreement.

5. Data and Privacy Responsibilities

You are responsible for obtaining all required notices, consents, and legal bases for any personal data you upload or process through the service.

6. Hong Kong Law and Compliance

Use of the service must comply with Hong Kong laws, including but not limited to:

• Personal Data (Privacy) Ordinance (Cap. 486)
• Crimes Ordinance (Cap. 200)
• Computer Crimes provisions and related cybercrime enforcement laws

If your operations involve other jurisdictions, you must also comply with all additional local laws that apply to you.

7. Limitation of Liability

To the maximum extent permitted by law, AI CS Operator is provided on an "as is" and "as available" basis, and we disclaim implied warranties. We are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the service.

8. Suspension and Termination

We may suspend or terminate access where misuse, legal risk, payment breach, or security concerns are identified.

9. Changes to Terms

We may update these Terms. Continued use after updates means you accept the revised Terms.

10. Contact

For legal or compliance inquiries, contact us via the details listed on our company page.